Using your pass
If you purchased ParkWhiz parking during the checkout process, you can find and use your parking pass by following the below steps:
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When your order confirmation appears on screen, click the Retrieve Parking Pass link to download or save your pass.
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1. Navigate to your order confirmation email from ParkWhiz.
2. Select View Your Parking Pass.
3. Download or save your pass. -
1. Create or sign into your ParkWhiz account.
2. Click My Passes or tap My Parking on the Parkwhiz app.
3. Find your order.
How do I print my pass?
To print your parking pass, visit parkwhiz.com on your desktop or laptop and follow the instructions under the ParkWhiz website or app section above.
Why can't I see my pass?
If your ParkWhiz pass isn't appearing using the steps above, check that the email you used to sign in matches the address you used to make your ParkWhiz purchase.
For questions, please email ParkWhiz at: help@parkwhiz.com.
Purchasing your pass
Why can't I see all the locations on my mobile device?
If searching and booking on a mobile device, ParkWhiz won't show you any locations that require a printed pass.
Why does my credit card statement show a charge from ParkWhiz?
ParkWhiz is Ticketmaster’s official parking service provider for off-site parking options.
A charge from ParkWhiz will appear on your statement.
How can I request a refund for my ParkWhiz parking pass if I'm unable to attend the event?
You need to submit the ParkWhiz parking pass refund request before the parking start time. Contact Parkwhiz at help@parkwhiz.com for any refund-related requests.
Can I sell or transfer my parking pass?
ParkWhiz parking passes can’t be sold or transferred through your Ticketmaster account. You can give the physical print out of the pass to someone else to use.
Accessible parking
Accessible parking availability varies by location and is on a first-come, first-served basis. Check the Amenities section of your parking pass for accessible parking availability.
You can also contact the ParkWhiz Customer Experience team at 888-472-7594 before you purchase parking to check if accessible parking is available.
