If you registered for a Verified Fan Presale and received an access code through text or email from Ticketmaster, but it’s not working, try checking these things first:
- Make sure the event is on sale. Verified Fan access codes are sent out before the event goes on sale but won’t work until the event is actually on sale.
- You must be signed in with the same email address you used to register for presale.
- You must enter the presale access code exactly how it appears in your text or email.
Then, if your code still isn’t working, you can contact Fan Support. Make sure you provide the same email address and phone number you used to register for the Verified Fan presale. In the Event Name field on the form, please enter the name of the artist/band.
If you’ve received an access code, you’ll have the opportunity to shop for tickets in the presale. However, the ability to purchase tickets is not guaranteed — they’re available on a first come, first served basis.
