Event Organizers determine refunds guidelines and are only allowed in limited circumstances.
Based on the circumstances of your event, select one of the options below for further instructions:
If the Event Organizer has approved refunds, you'll see a Request Refund button in your online account. After you’ve submitted your refund request and the funds are received from the Event Organizer, your refund will be processed to the original method of payment used when you purchased the tickets.
If the Request Refund button doesn’t appear for your rescheduled, postponed or moved event, contact Fan Support.
- No action is required to receive your refund. Refunds are processed to the original method of payment used at the time of purchase, once funds are received from the Event Organizer. (Exceptions include MLB games and the US Open. Special rules apply to certain types of tickets, including transfer tickets and tickets you purchased but then resold.)
For detailed information on our refund policies, please see our Purchase Policy.