Refunds are only allowed in limited circumstances, as explained in our Purchase Policy.
You'll see a Request Refund link in your online account. After you’ve submitted your refund request and the funds are received from the Event Organizer, your refund will be processed to the original method of payment used when you purchased the tickets.
- No action is required to receive your refund. Refunds are processed to the original method of payment used at the time of purchase, once funds are received from the Event Organizer. (Exceptions include MLB games and the US Open. Special rules apply to certain types of tickets, including transfer tickets and tickets you purchased but then resold.)
In some instances, the Event Organizer may give you the option to request a refund. If that happens, we’ll let you know.
For detailed information on our refund policies, please see our Purchase Policy.