It’s simple! Follow the steps below to help you navigate your search and purchase.
Before the sale
Were you selected?
If we’ve sent you a confirmation email that you’ve been randomly selected, we’ll send you a text message with a access code shortly before the sale begins. The message will include timing details, a link to where you can purchase your tickets and your access code.
Where are you buying the tickets?
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1. Sign into your My Account. Make sure you know your Ticketmaster password or reset it in advance if you’ve forgotten! Visit the FAQ How do I reset my password? for more information.
2. Make sure you’ve got up-to-date valid credit card and billing information in your account. Visit the FAQ How do I update a credit card in My Account? for more information. -
Not all events are sold on Ticketmaster. Requirements vary depending on the ticket provider, but proactively setting up your account with a valid credit card and updated billing information is encouraged — and you’ll get your tickets faster!
When the sale begins
- At the specified time, click the link you were sent. If you’re using a desktop — make sure you’ve typed in the link from your phone so you’re ready.
- You’ll enter the Smart Queue. To keep your place in line, stay on the page and don’t refresh.
- Once it’s your turn, enter the code exactly how it appears in the text in the space labeled Offer Code.
- Find your tickets. These are available on a first-come, first-serve basis as tickets aren’t guaranteed. Each event has a strict maximum ticket limit.
- Then checkout!
