The Event Organizers determine refund guidelines. If the Event Organizer changes the status of an event (including cancelations or event date changes), we’ll send you a notification explaining your options.
For the most up-to-date information on refunds for your event, follow these steps:
- Sign into your My Account.
- Find your order under the My Tickets section.
- Click See Details.
- If the Event Organizer is offering refunds for your event, a Request Refund button will appear.
Once the funds have been approved and received from the Event Organizer, we’ll process your refund to the original method of payment used at time of purchase — usually within 30 days.
For more information, please see our Purchase Policy.
The screenshots below show what you’ll see in your Order Details if the Event Organizer is offering refunds for your event. If you don’t see the Request Refund button, the Event Organizer isn’t offering refunds.
Once you submit your refund request, you’ll see the following confirmation page. You’ll also receive a confirmation email.