If you received a ticket transfer invite and you can’t access the tickets within your Ticketmaster My Account, it’s possible these tickets are on an individual team or venue ticketing site. This typically applies to tickets from the NFL, NBA, MLB and NHL.
If that’s the case, go to the team’s ticketing site and sign in with your Ticketmaster account credentials to see the tickets.
To create an account and access your tickets on your team’s ticketing site, follow these steps:
- Navigate to your team’s Welcome page (i.e. https://am.ticketmaster.com/[team name]/) and select the Sign In/Sign Up icon.
- Scroll to the bottom of the Sign In/Sign Up window and click the Sign Up link.
- Complete the form, add your phone number, and you’re good to go.
If you're experiencing any issues, please visit your team's official website for assistance.