If refunds are approved and the funds have been received from the Event Organizer, we’ll issue a refund to the original method of payment used at the time of purchase — usually within 30 days. We can’t issue a refund to a different credit or debit card (including requests made through the self-service option).
Select the tab that best reflects your situation:
If your credit card or debit card number has changed but is for the same bank account, the refund will be processed to that account. A Fan Support Representative will contact you if we find that there is an issue processing your refund.
Check with your banking institution or credit card company to make arrangements with them about receiving your funds.
The same applies to tickets purchased with a gift card. Refunds must be returned to the original method of payment used at time of purchase.
To find your gift card refund balance in your online account, follow these steps: