Some fans have multiple online accounts with different email addresses, so make sure you’re signing into the right account or signing out of the wrong account that is stored in your browser or app.
To find your order, look in the Upcoming or Past Event tabs. When you see the order, you can contact Fan Support by clicking Contact Us under the order details or tapping the blue chat bubble on the app.
Purchased tickets through one of our partner sites? First, claim your ticket from their site. Then once you've done that, you can manage your tickets from your My Account. Learn more by selecting one of the partners below:
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After your purchase, we’ll send a confirmation of your purchase to the email address associated with your Facebook account. Click the link in the email to claim your Ticketmaster Verified tickets. You’ll have to sign in or create a Ticketmaster account to claim your tickets.
You can also find confirmation of your purchase by going to your Facebook account's payment settings.
Don't have access to the email address associated with your Facebook account or need more help? Contact Fan Support. -
After your purchase, we'll email you a confirmation with a link to claim your tickets. Click that Claim link to get your Ticketmaster Verified tickets.
During the claim process, you’ll have to sign in or create a Ticketmaster account.
If you still need help, contact Fan Support. -
If you purchased tickets through Goldstar, please contact them through the Goldstar Contact Us page for questions regarding tickets purchased on their site or to review their FAQs.
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Your Account Manager can be accessed by visiting am.ticketmaster.com.
If you're experiencing any issues with any Account Manager tools or features, please visit your official team's account manager site for contact information.
Account Manager is not the same as your My Account on Ticketmaster.com. -
G-Pass tickets will be available to print from your Groupon account 48 hours after your deal ends.
If you have a Groupon voucher instead of a G-Pass ticket, you should print your voucher to exchange it at the box office or as follow the instructions in your deal's Fine Print.
If you still need assistance, visit Groupon.com.
If you can’t find your order in your online account, or you purchased tickets over the phone with a sales representative, contact Fan Support.
