Key Dates and Times to Know
Registration
Verified Fan registration is now open and will close on Sunday, April 30 at 11:59 p.m. ET.
Registration Site: https://verifiedfan.ticketmaster.com/subtracttour2023
Invitation
Verified Fan Onsale Invitations will be sent on the evening before the Verified Fan Onsale is scheduled to start to fans who have been verified and invited to shop. In that invitation email, we will include timing details for when you will receive a link to where you can purchase your tickets and your unique access code.
Before the sale begins, we’ll text the number you provided during registration with your unique access code and link to buy tickets.
Remember, only Ticketmaster can provide access codes. Visit the blog How to Avoid Fake “Speculative” Tickets for Live Events for more information on how to spot fake tickets.
Important Things to Know During the VF Onsale
If I receive a code, am I guaranteed tickets?
You can shop for tickets if you receive an access code, but it’s not guaranteed you’ll be able to purchase tickets. They’re available on a first come, first served basis.
How many tickets can I buy with my code?
You can purchase up to 2 tickets with your unique code and only for the show indicated in the text you received.
Can I share my access code?
Verified Fan codes can't be purchased or transferred. Your access code is unique to your individual account.
How do I join the queue?
By signing in through the link we texted the phone number you provided during registration, you can easily access the queue.
I got an email saying I’m on the waitlist, what does that mean?
When demand exceeds availability, a lottery-style process will determine which registered Verified Fans will receive a unique access code and which will be put on the waitlist.
Receiving an email saying you’re on the waitlist means that if tickets remain, we may text you an access code to join the ticket sale. The lottery-style process will be used to determine who gets off the waitlist.
Delivery
Ed Sheeran tickets have a delivery delay — the period of time between the purchase and access to a ticket. It’s used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn’t use unfair ticket technology to buy in bulk.
If your order has a delivery delay, mobile ticket barcodes won’t be available until the delivery delay passes.
The delivery delay for Ed Sheeran tickets is in place until approximately 72 hours before your event date.
Need additional help with your unique Verified Fan code?
We’re here to help. To reach Fan Support about your code, follow these steps:
- Visit this form.
- Under the Please select a topic section, select Verified Fan.
- Under Event name, type Ed Sheeran.
- Fill in the other required fields.
- Submit your form.
Have questions about Ticketmaster Verified Fan? Visit our Verified Fan blog to learn more.
