I’ve not yet received my package confirmation.
Be sure to check your email inbox, spam and junk folders for your ticket and hotel confirmation emails from Ticketmaster. If you haven’t received these emails, contact Fan Support by finding your order in your My Account and click the Contact Us button under the order details or tap the blue chat bubble on the app.
Where can I view my package details?
You can view your Ticket Order in your My Account in the My Tickets section or in My Events on the app. For your Hotel Booking details, check the confirmation email you received after your purchase.
I received my ticket confirmation, but not my hotel confirmation.
It may take up to 48 hours to receive your hotel booking confirmation email.
If it’s been more than 48 hours since your purchase, or your event is within the next 48 hours, contact Fan Support by finding your order in your My Account and click the Contact Us button under the order details or tap the blue chat bubble on the app.
My package confirmation is incorrect or my hotel as no record of my booking.
Contact Fan Support by finding your order in your My Account and click the Contact Us button under the order details or tap the blue chat bubble on the app.
I have booked one package. How many rooms will I have?
If you have purchased a single package, you’ll be allocated one room.
How are tickets delivered?
You can visit the FAQ How are tickets delivered? for the full list of delivery methods.
The Event Organizer may offer different combinations of delivery methods depending on several factors, including (but not limited to):
- The venue or country where the event is to be held,
- The country in which you live,
- Whether the event is in person or virtual,
- How much time is left before the event starts,
- Whether it’s a holiday season and
- The nature of the demand for the event.
How do I view my tickets?
If you have purchased a ticket with the option for mobile delivery, follow these steps:
- Find your Ticket Order confirmation email and select Claim Tickets.
- Sign into your My Account. Make sure you sign in with the same email address you used when placing the order.
- Find your order in the My Tickets section and click See Details or in My Events on the app.
The Link to my Claim Tickets is not working?
Immediately following the purchase of your tickets, claim your tickets through the Claim Tickets link. Note, there may be a delay in your tickets being available in My Account; but your order information should be available to view. If this happens, please try 30-60 minutes after your purchase to access your tickets. If you are still unable to access your tickets 24 hours prior to the event, please contact Fan Support.
Can I choose different seats?
A hotel may only offer specific seats as part of the package. In this instance, you won’t be able to select different seats than what is available at the time of selection.
